【 New Launch 】Morse Robomate Ultra+ R10A

Enjoy greater peace of mind with dedicated warranty protection for your Morse Robomate Ultra+ R10A.

✅ 2-Year Warranty for Main Unit + Base Station
Covers the main unit, base station, and eligible internal components against manufacturing defects under normal household use, including the motor, internal electronic components, and control system.

✅ 1-Year Warranty for Battery
The rechargeable battery is covered for 1 year against manufacturing defects.

Please note: The battery is a consumable component. Natural reduction in battery capacity or operating time due to normal usage and ageing is not covered under warranty.

✅ 1-Year Warranty for Clean Water Tank & Dirty Water Tank
Both the clean water tank and dirty water tank are covered for 1 year against manufacturing defects.

Normal wear and tear, cosmetic damage, cracks, breakage, deformation, or damage caused by improper handling, impact, or misuse are not covered.

Warranty Service Includes:

✅ Free diagnosis, servicing & repairs for eligible warranty claims
✅ Free return shipping within West Malaysia for eligible warranty claims
✅ Free replacement of eligible internal components, including the motor and internal electronic components
✅ Coverage for manufacturing defects under normal household use

Existing R10A Customers: Customers who purchased the Morse Robomate Ultra+ R10A before this warranty update are also entitled to the latest warranty coverage, subject to the applicable warranty terms and conditions.

【🚫 Warranty Exclusions 】

To maintain product integrity and ensure fair warranty service, the following are not covered under warranty:

• Damage caused by misuse, abuse, accidents, dropping, impact, or improper handling
• Damage caused by an incorrect power supply, charger, voltage, or incompatible accessories
• Normal wear and tear, including gradual battery capacity reduction and deterioration of brushes, mop pads, filters, wheels, seals, and other consumable parts
• Cosmetic damage that does not affect product performance, including scratches, discoloration, stains, and dents
• Cracks, breakage, deformation, or physical damage to the clean water tank or dirty water tank caused by impact, dropping, misuse, or improper handling
• Damage caused by non-genuine parts, accessories, cleaning solutions, or unauthorized repairs or modifications
• Damage or malfunction resulting from failure to follow the recommended cleaning, care, and maintenance instructions
• Blockages or damage caused by excessive dirt, hair, debris, foreign objects, or unsuitable liquids
• Damage caused by water exposure to electronic components beyond the product's intended use
• Damage resulting from external causes such as power surges, flooding, fire, accidents, or transit damage
• Commercial or industrial use when the product is intended for household use only